At Spider Limos, we respect your privacy and are committed to protecting the personal information you provide when using our website, booking transportation services, or contacting us.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you.

1. Information We Collect

We may collect information that you voluntarily provide to us when you:

• Request a quote or book a transportation service
• Contact us by phone, email, or through our website
• Complete a reservation or inquiry form
• Request airport transportation or chauffeur services
• Communicate with us regarding an existing reservation

This information may include:

• Name
• Phone number
• Email address
• Pickup and drop-off locations
• Travel dates and times
• Airport and flight information
• Passenger and luggage information
• Vehicle preferences
• Other information necessary to provide transportation services

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, referring pages, and general website usage information.

2. How We Use Your Information

Spider Limos may use the information we collect to:

• Provide and manage transportation services
• Process reservations and booking requests
• Coordinate airport pickups and drop-offs
• Communicate with you regarding your reservation
• Send booking confirmations and service updates
• Respond to questions, requests, and customer-service inquiries
• Improve our website, services, and customer experience
• Maintain website security and prevent fraudulent or unauthorized activity
• Comply with applicable legal and regulatory requirements

We use personal information only for legitimate business purposes related to providing and improving our services.

3. Information Sharing

Spider Limos does not sell or rent your personal information to third parties.

We may share information when reasonably necessary to operate our business and provide requested services. This may include sharing information with trusted service providers, technology providers, payment processors, booking platforms, or other business partners that assist us in operating our business.

Where appropriate, these parties are expected to handle personal information in accordance with applicable privacy and security requirements.

We may also disclose information when required to do so by law, legal process, court order, or governmental request, or when necessary to protect the rights, safety, or property of Spider Limos, our customers, or others.

4. Website Cookies and Analytics

Our website may use cookies, analytics tools, and similar technologies to help us understand how visitors use our website and to improve website functionality and performance.

These technologies may collect information such as browser type, device information, pages visited, approximate geographic information, and website interaction data.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Data Security

Spider Limos takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting or storing information over the internet is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

6. SMS Communications

If you provide your phone number and consent to receive text messages from Spider Limos, we may use SMS messaging to communicate regarding your reservations, transportation services, booking confirmations, schedule changes, and other service-related updates.

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to a message you receive from us. After opting out, you may receive a confirmation message, and you will no longer receive SMS messages unless you provide consent again.

For assistance, reply HELP or contact Spider Limos directly.

Your consent to receive SMS messages is not a condition of purchasing transportation services.

7. Your Privacy Rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information we maintain about you.

You may also have the right to withdraw certain consents or request information regarding how your personal information is processed.

To make a privacy-related request, please contact Spider Limos using the contact information provided below.

We may need to verify your identity before processing certain requests.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, booking services, payment providers, maps, social media platforms, or other services.

Spider Limos is not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of those services before providing them with personal information.

9. Children’s Privacy

Our website and transportation services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 through our website. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps.

10. Changes to This Privacy Policy

Spider Limos may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.

When changes are made, the updated policy will be posted on this page with a revised effective date.

We encourage you to review this Privacy Policy periodically.